Terms and Conditions

Welcome to IRMalaysia (the "Product") operated and owned by Islamic Relief Malaysia ("Company").

The following terms and conditions ("Terms and Conditions") apply to your access and use of this Site and the services provided herein by Company and/or on its behalf.



  1. All products and services of the Product are subject to the applicable terms and conditions governing the products and/or services. Please check the applicable terms and conditions of sale associated with the products and/or services you may purchase.
  2. These Terms and Conditions are meant to regulate your access to this Product and they are to be read together with the applicable terms and conditions governing any transaction(s), product(s) and/or service(s) provided on this Product. In the event of conflict between these Terms and Conditions and the terms and conditions governing the relevant transaction(s), product(s) and/or service(s) provided herein, the latter would prevail.
  3. The information, material, functions and content provided in the pages of the Product may be changed from time to time with or without notice at Company's absolute discretion. Your continued access or use of the Product and/or the services provided herein subsequent to any such change will be deemed as your acceptance to those changes.


  1. The materials and information in this Product, including but not limited to services, products, information, data, text, graphics, audio, video, links or other items, are provided on an "as is" and "as available" basis. References to materials and information contained in the Product include such material and information provided by third parties.
  2. Company does not make any express or implied warranties, representations or endorsements including but not limited to any warranties of title, non-infringement, merchantability, usefulness, operation, completeness, accuracy, satisfactory quality, reliability, fitness for a particular purpose in respect of the Product, the material, information and/or functions therein and expressly disclaims liability for errors and omissions in such materials, information and/or functions. Without derogation of the above and/or the terms and conditions of the applicable agreements governing all the products and services of the Product, reasonable measures will be taken by Company to ensure the accuracy and validity of all information relating to transactions and products and services of the Product.
  3. Further Company does not warrant or represent that access to the whole or part(s) of this Product, the materials, information and/or functions contained therein will be provided uninterrupted or free from errors or that any identified defect will be corrected, or that there will be no delays, failures, errors or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system.
  4. Company will not be liable for any damages of any kind arising from the use of this Product, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.


When you visit the Product or send e-mails to Company, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail and/or by posting notices on this Product. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this Product, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are owned and/or licensed by Company and/or its content supplier and are protected by copyright, trademarks and other laws. The compilation of all content on this Product is the exclusive property of Company and is protected by copyright laws. All software used on this Product is the property and/or licensed to Company and is protected by copyright and other laws.


  1. All trademarks, service marks, and logos displayed on this Product are owned and/or licensed by Company and/or their respective third party proprietors as identified on the Product.
  2. Unless the prior written consent of the Company and/or the relevant third party proprietor(s) of any of the trademarks, service marks or logos appearing on the Product has been obtained, no license or right is granted to any party accessing this Product to use, download, reproduce, copy or modify such trademarks, service marks or logos. Similarly, unless the prior written consent of the Company and/or the relevant proprietor(s) has been obtained, no such trademarks, service marks or logos may be used as a link or to mark any link to the Product or any other site owned and/or controlled by Company.


Company grants you a limited license to access and make personal use of this Product and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Company. This license does not include any resale or commercial use of this Product or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Product or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Product or any portion of this Product may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Company and/or its relevant third party proprietor without express written consent. You may not use any metatags or any other "hidden text" utilizing Company 's name or trademarks without the express written consent of Company. Any unauthorized use terminates the permission or license granted by Company.


Company herein shall in no event be liable for any loss or damage howsoever arising whether in contract, tort, negligence, strict liability or any other basis, including without limitation, direct or indirect, special, incidental, consequential or punitive damages, or loss profits or savings arising in connection with your access or use or the inability to access or use this Product (or any third party link to or from the Product), reliance on the information contained on the Product, any technical, hardware or software failure of any kind, the interruption, error, omission, delay in operation, computer viruses, or otherwise. This exclusion clause shall take effect to the fullest extent permitted by law.


You hereby irrevocably agree to indemnify and keep indemnified Company from all liabilities, claims, losses and expenses, including any legal fees that may be incurred by Company in connection with or arising from (1) your use or misuse of this Product and the services provided herein, or (2) your breach of these Terms and Conditions howsoever occasioned, or (3) any intellectual property right or proprietary right infringement claim made by a third party against Company in connection with your use of this Product.


This Product may contain links to website(s) controlled or offered by third parties (non-affiliates of Company). Company hereby disclaims liability for any information, materials, products or services posted or offered at any of the third party websites linked to this Product. By creating a link to a third party website, Company does not endorse or recommend any products or services offered or information contained at that website, nor is Company liable for failure of products or services offered, or advertised at those websites. Such third parties may have a privacy policy different from that of Company, and the third party website may provide less security than the Product.


  1. If you use this Product, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Company reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
  2. You are solely responsible for maintaining the confidentiality of your login name and password to any other person. You are responsible for the use of your account, whether or not authorized by you.
  3. You shall immediately notify Company if it comes to your knowledge that your password has been compromised or there has been unauthorized use of your account.
  4. Company shall not be liable for any damage or loss of any kind suffered by you as a result of unauthorized use of your login name and password.
  5. You shall provide and maintain true, accurate, current and complete information about yourself when registering for your account.


  1. All items purchased from the Product are made pursuant to a delivery arrangement stated in the term and condition applicable to the product(s) and services(s). The risk of loss and title for such product(s) pass to you upon the delivery of the product(s) to you by Company and/or any other third party designated by Company.
  2. In the event of any unsuccessful delivery of the product and/or services by Company or any other third party designated by Company to you, due to your absence in receiving the products and/or services at the designated address agreed by you, you shall solely bear the total cost of further deliveries of the products and/or services to you. You are hereby notified that Company shall give no refund to you for the products and/or services under the aforementioned circumstances.


Company attempts to provide the product and service descriptions as accurately as possible to you. However, Company does not warrant that product and service descriptions or other content of this Product is accurate, complete, reliable, current, or error-free.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.


All products and services up for sale is merely an invitation to treat and is not an offer capable of acceptance. All offers by you to purchase any products and/or services on this Product are subject to acceptance by Company.


  1. These terms and conditions are governed by and are to be construed in accordance with the laws of Malaysia. By accessing this Product and/or using the services provided herein by Company, you hereby consent to the exclusive jurisdiction of the courts of Malaysia in all disputes arising out of or relating to the use of this Product.
  2. Company makes no representation that the materials, information, functions and/or services provided on this Product are appropriate or available for use in jurisdictions other than in Malaysia.


Company reserves the right to terminate and/or suspend your access to this Product and/or your use of this Product at any time, for any reason. In particular, and without limitation, Company may terminate and/or suspend your access should you violate any of these Terms and Conditions, or violate the rights of Company, of any other user(s), or of any third party(ies).


The failure of Company to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.


Company reserves the right to make changes to the Product, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severed and shall not affect the validity and enforceability of any remaining condition.


Company is committed to protecting your privacy at all times. Company does not sell, share or trade customers personal information collected online with third parties. Information collected from you are for order processing purposes and to provide a more personalised shopping experience. Personal information collected online will only be disclosed within our corporate group for internal use only.

Collection of Personal Information

The information we collect from you includes things like:-

It may also include information you give us about other people, such as the name and address of a gift recipient, or the name and contact info of a Friends & Family Pickup person.

The personal information we collect from you will be used in some or all of the following ways as below:-

Automated Information Collection

We collect information related to your interactions with our Products and apps to create a superior, personalized shopping experience, whether you are online or in our stores. This information includes your IP address, browsing behavior while on our site, browser and device characteristics, and referring URLs. This information is collected and stored using a variety of common technologies, including various types of cookies, web beacons, and tags. Our websites and mobile applications are not designed to respond to "do not track" requests from browsers. To help us understand and enhance our interactions with you, we may permit web analytics and other providers to collect and process information on our Products using the technologies described above. We also may share personal information with those providers. We may have similar arrangements with interest-based advertisers. Interest-based advertising is covered in more detail below.

Security of Your Personal Information

Company ensures that all information collected will be safely and securely stored. We protect your personal information by:


Company seeks to use your Personal Information only for the purposes of legitimate interests and, with your consent.

For subscribers, it is a condition of acceptance to the collection, collation, use and/or disclosure of all the Personal Information by us for the purposes of you subscribing to the package. By subscribing, you signify your agreement.

For other individuals/Company members, we may gather your information during member registrations and business activities. It will only be used for legitimate interests.

We only keep Personal Information for as long as is necessary to satisfy the specified Purposes, for which it was collected. We retain Personal Information in accordance with our own guidelines, procedures and principles and in line with applicable legislation.

We may disclose your Personal Information to a Vendor (often referred to as the data processor). "Vendor" in relation to Personal Information means any person or entity (other than an employee of Company) who processes the Personal Information on behalf of us. "Processing", in relation to Personal Information means for example obtaining, recording, holding or using the Personal Information in carrying out any operation or set of operations on the Personal Information including organisation, compilation, retrieval disclosure of the Personal Information for verification purposes. These Vendor(s) will treat your Personal Information as confidential, in accordance with all applicable Data Protection legislation and will process such Personal Information only for the Purposes and within the terms set out herein.

We may disclose your Personal Information if we are required to do so by law or requirement of a competent authority.

In addition to the above, we may, from time to time work on specific initiatives with carefully selected third party companies/organisations (outside of Company) to share opportunities with you. If this opportunity should arise, we will inform you at the time of such initiatives that, if you decide to submit any Personal Information, it will be shared with those selected companies/organisations and we will only do so with your prior consent.

You will always be given the opportunity to consent (opt in) to your information being shared pursuant to above, and the selected companies/organisations will be sufficiently identified to allow you to make an informed decision. If you do consent (opt in) and subsequently visit such companies'/organisations' websites, we cannot control how they use or otherwise process any Personal Information you provide directly to them. We always encourage you to check their sites' terms and conditions and privacy policy before you give out any Personal Information.

Opt In: We at Company will not use your Personal Information for a purpose that has not previously been specified, unless we have previously obtained your consent or unless such purpose is required by law.

Consent to provide Personal Information is not a condition for our selling a product to you, unless the information requested is required to fulfill an explicitly specified and legitimate purpose.

Unsubscribe: At any time, you can withdraw your consent to our collection, use or disclosure (generally Processing) of your Personal Information by calling or emailing our Customer Service this email, info@islamic-relief.org.my.

If you have previously opted in to receiving commercial communications from us, while also becoming a member of our Company membership, should your membership to such scheme comes to an end for whatever reason, we will not take it as an implication for an automatic request to unsubscribe, and we will assume that we continue to have your consent, unless you specifically unsubscribe.